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| Ticket ID: 142 | Title: Hardware Issue - Input Device Location: Room 3A, US Rm02A10E, 2/F, MCB, PWH |
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| Reported By: Ken Cheung | Reported On: 2025-12-02 | Status: Completed Completed On: 2025-12-02 |
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| RIS barcode scanner temperamental, not scanning most of the time. Please kindly replace, many thanks......(Log in for full detail) | |||
| Item Involved: Zebra DS2208 Barcode Scanner | |||
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| Ticket ID: 139 | Title: Hardware Issue - Others Location: Lab 7 (Behind IC seat), Computer Room, G/F, OB, PWH |
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| Reported By: Jill Abrigo | Reported On: 2025-11-18 | Status: Completed | |
| I am experiencing other hardware issue. Detail is as follows: barcode scanner not working | |||
| Item Involved: Zebra DS2208 2D Barcode Scanner | |||
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| Ticket ID: 140 | Title: Hardware Issue - Others Location: Lab 7 (Behind IC seat), Computer Room, G/F, OB, PWH |
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| Reported By: Jill Abrigo | Reported On: 2025-11-18 | Status: Completed | |
| I am experiencing other hardware issue. Detail is as follows: barcode scanner not working | |||
| Item Involved: Zebra DS2208 2D Barcode Scanner | |||
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| Ticket ID: 141 | Title: Hardware Issue - Others Location: Lab 7 (Behind IC seat), Computer Room, G/F, OB, PWH |
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| Reported By: Jill Abrigo | Reported On: 2025-11-18 | Status: Completed | |
| I am experiencing other hardware issue. Detail is as follows: barcode scanner not working | |||
| Item Involved: Zebra DS2208 2D Barcode Scanner | |||
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| Ticket ID: 138 | Title: Software Issue - Others Location: Central PACS2, Radiologist Office Rm27035, G/F, OB, PWH |
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| Reported By: Ken Cheung | Reported On: 2025-08-15 | Status: Completed | |
| Low C: disc space (~0.6Gb free) - GE PACS now crashing with low storage memory error, esp with MPR/ ......(Log in for full detail) | |||
| Item Involved: PWHDR34 | |||
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| Ticket ID: 136 | Title: Software Issue - Software not launching Location: Reporting CTX4, CT Room 7 Imaging Lab Rm02A30, 2/F, MCB, PWH |
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| Reported By: Jill Abrigo | Reported On: 2025-06-06 | Status: Completed Completed On: 2025-06-06 |
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| I am experiencing software issue that the software below is not launching: Chrome for Internet not......(Log in for full detail) | |||
| Item Involved: pwris174 | |||
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| Ticket ID: 137 | Title: Software Issue - Software not launching Location: Reporting CTX4, CT Room 7 Imaging Lab Rm02A30, 2/F, MCB, PWH |
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| Reported By: Jill Abrigo | Reported On: 2025-06-06 | Status: Completed Completed On: 2025-06-06 |
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| I am experiencing software issue that the software below is not launching: Chrome for Internet not......(Log in for full detail) | |||
| Item Involved: pwris174 | |||
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| Ticket ID: 135 | Title: Software Issue - Others Location: PACS, Image Processing Station, G/F, OB, PWH |
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| Reported By: Chan Lik Hon | Reported On: 2025-05-30 | Status: Completed | |
| I am experiencing other software issue. Detail is as follows: Unable to DICOM print film with OB Gen......(Log in for full detail) | |||
| Item Involved: PACS | |||
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| Ticket ID: 134 | Title: Software Issue - Software not launching Location: Not specified |
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| Reported By: V CHAN | Reported On: 2025-05-26 | Status: Completed Completed On: 2025-05-26 |
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| GE UV found unresponsive. Fail to search images. Henry called for checking and necessary rectificati......(Log in for full detail) | |||
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| Ticket ID: 133 | Title: Hardware Issue - Others Location: Not specified |
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| Reported By: Ken Cheung | Reported On: 2025-05-13 | Status: Completed Completed On: 2025-05-13 |
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| Private film viewing station not turning on. No access to private film. Need private images from pat......(Log in for full detail) | |||
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| Ticket ID: 132 | Title: Hardware Issue - Others Location: MO Rm 1-Philips MRI, Radiologist Office Rm27035, G/F, OB, PWH |
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| Reported By: Ken Cheung | Reported On: 2025-04-14 | Status: Completed Completed On: 2025-04-14 |
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| Printer pwris-rpt1 not working. Error - paper jammed in cassette 1 Tried multiple times clearing c......(Log in for full detail) | |||
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| Ticket ID: 131 | Title: Software Issue - Software not launching Location: Not specified |
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| Reported By: Victor Chan | Reported On: 2025-03-26 | Status: Received | |
| Prolong loading time with UV login around 5 pm 26/03/2025. GE Dicken called for investigation. | |||
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| Ticket ID: 112 | Title: Other Issues Location: Not specified |
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| Reported By: Victor Chan | Reported On: 2025-03-21 | Status: Received | |
| One image failed to autoroute from PACS to ePR | |||
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| Ticket ID: 119 | Title: Software Issue - Software not launching Location: MO Rm 1-PACS 1, Radiologist Office Rm27035, G/F, OB, PWH |
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| Reported By: Lin | Reported On: 2025-03-21 | Status: Received | |
| I am experiencing software issue that the software below is not launching: The AI software(UAI) fo......(Log in for full detail) | |||
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| Ticket ID: 123 | Title: Other Issues Location: Not specified |
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| Reported By: Wing | Reported On: 2025-03-21 | Status: Received | |
| 20/3 US4X. 1 US case was unable to auto-route to ePR via LDGW21 after report endorsement. Manual se......(Log in for full detail) | |||
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| Ticket ID: 108 | Title: Other Issues Location: Not specified |
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| Reported By: Dr Kwok | Reported On: 2025-03-20 | Status: Received | |
| PACS embedded AW failed | |||
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| Ticket ID: 110 | Title: Other Issues Location: Not specified |
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| Reported By: Oscar Cheung | Reported On: 2025-03-18 | Status: Received | |
| Failed to archive MRI Mega data at PACS | |||
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| Ticket ID: 114 | Title: Software Issue - Others Location: PACS Server Room, PACS Room 02C65, 2/F, MCB, PWH |
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| Reported By: Chan Lik Hon | Reported On: 2025-03-05 | Status: Received | |
| One old image study failed to load from PACS UV on 5/Mar/2025 | |||
| Item Involved: CC MRI Virus scanning PC | |||
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| Ticket ID: 113 | Title: Other Issues Location: Not specified |
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| Reported By: Serena Mok | Reported On: 2025-02-21 | Status: Received | |
| Cannot open PACS UV viewer | |||
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| Ticket ID: 111 | Title: Other Issues Location: Not specified |
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| Reported By: Kelly Lau | Reported On: 2025-02-17 | Status: Received | |
| PACS failed to receive particular images (QC02) | |||
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| Ticket ID: 118 | Title: Other Issues Location: Not specified |
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| Reported By: Kelly Lau | Reported On: 2025-02-12 | Status: Received | |
| Cannot retrieve worklist from PACS broker | |||
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| Ticket ID: 99 | Title: Software Issue - Others Location: Reporting 3 (corner), MRI, G/F, MCB, PWH |
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| Reported By: Jill Abrigo | Reported On: 2025-02-10 | Status: Completed | |
| I am experiencing other software issue. Detail is as follows: dragon dictation software not workin......(Log in for full detail) | |||
| Item Involved: pwris205 | |||
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| Ticket ID: 100 | Title: Software Issue - Others Location: Reporting 3 (corner), MRI, G/F, MCB, PWH |
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| Reported By: Jill Abrigo | Reported On: 2025-02-10 | Status: Completed | |
| Please cancel previous report. Dragon dictation software is now working. Thank you for your attentio......(Log in for full detail) | |||
| Item Involved: pwris205 | |||
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| Ticket ID: 101 | Title: Software Issue - Others Location: Reporting 3 (corner), MRI, G/F, MCB, PWH |
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| Reported By: Jill Abrigo | Reported On: 2025-02-10 | Status: Completed | |
| Please cancel previous report. Dragon dictation software is now working. Thank you for your attentio......(Log in for full detail) | |||
| Item Involved: pwris205 | |||
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| Ticket ID: 109 | Title: Other Issues Location: Not specified |
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| Reported By: Victor Chan | Reported On: 2025-01-19 | Status: Received | |
| Failed to read new images in PACS | |||
| Item Involved: | |||